Goblessed

mention that a feature or item is packaged with a product when it isn't, leaving the customer service rep to figure out a way out of the mess when the customer inevitably calls in. Explaining how this came about is a difficult task already, getting progressively harder when customers insist on getting a product they didn't pay for. This typically happens in the sales department of some of the larger computer companies, particularly in their phone-in sales divisions. Apart from that, customer service representatives have to deal with the countless complaints that people launch over even the slightest dissatisfaction with a product. When processing a return, they also have to face the stress and anxiety of facing the customer's anger and disbelief over why it takes so long for their credit (assuming credit was used and not cash) to be given back. Another difficulty lies in the fact that the rep has to find an acceptable solution (and, in some instances, a concession) to the c...

can produce fast results. Response rates for online surveys can sometimes be as high as 90 percent. Online surveys are an attractive option for those who want a survey that provides a quick snapshot of one aspect or another. Email Surveys Email surveys tend to have most of the benefits of a web based survey. They are easy to administer and can produce fast results. The response rate for an email survey is close to that of an online survey. However, email surveys can not offer an interactive html format. This format can be found in online surveys and is useful in providing more accurate results. Phone Surveys Telephone response rates can be around 40-80 percent. They are somewhat cost efficient, depending on what kind of phone charges are present. Like online and email surveys, phone surveys can be useful in large surveys that can be either national or international. A downside to phone surveys is that they are limited to audio only. This means the exclusion of visuals suc...